Shipping policy

Return & Refund Policy

Last Updated: 9/2/2026

1. The 14-Day Return Window

Your 30-day return window begins on the delivery date – specifically, the date your tracking number shows "Delivered" to your shipping address. This is the date we use to calculate your eligibility, not the order date or ship date.

To be eligible for a return:

  • You must email your return request to Crownedinchrist5@gmail.com within 14 calendar days of the delivery date.

  • Once we issue your RMA number, your returned package must be postmarked (accepted by the carrier) within 7 days of the RMA issue date.

Example:
If your tracking shows "Delivered" on January 15, you must email your return request by January 29. If we issue your RMA on January 29, your package must be postmarked by February 5.

Returns postmarked after this period will be rejected and sent back to you at your expense.

2. How to Start a Return (RMA Required)

To protect both you and our small business, all returns require an RMA (Return Merchandise Authorization) number.

To get your RMA number:

  1. Email Crownedinchrist5@gmail.com with the subject line: "RETURN REQUEST: Order # [Your Order Number]"

  2. Include your order number and the reason for the return in the email body.

  3. You will receive an automated reply confirming we received your email – this timestamp is your proof of when the return window was initiated.

  4. We will reply within 24 business hours with your unique RMA number and return shipping address.

Critical Rule:

You must clearly write your RMA number on the outside of the return package. Any package sent to us without an RMA number clearly visible on the exterior will be rejected, returned to sender, and will not be eligible for a refund.

3. Condition of Returned Items

To qualify for a refund, all items must be returned in the exact condition they were sent:

  • Unworn, unwashed, and unused.

  • All original tags and stickers must still be attached to the garment.

  • Free of deodorant marks, makeup stains, perfumes, smoke, or pet hair.

  • In original packaging (polybags and boxes included).

Items that do not pass our physical inspection will be shipped back to you at your expense, and no refund will be issued.

4. Refunds, Restocking Fees & Shipping

  • Inspection Period: Refunds are processed within 5 business days after your return arrives at our warehouse and passes our quality inspection.

  • Deductions: Your total refund will be the item price minus:

    • The original outbound shipping cost (if we paid for it).

    • A 15% restocking fee to cover our processing and repackaging costs.

  • Return Shipping: You are responsible for all return shipping costs unless the item is defective (see Section 5).

  • Store Credit Option: To avoid fees, you may request store credit instead of a cash refund. Store credit refunds receive free return shipping and the 15% restocking fee is waived.

5. Defective or Wrong Items

We stand behind our quality. If you received a defective item or the wrong product:

  1. Email us at Crownedinchrist5@gmail.com within 48 hours of delivery.

  2. Include your order number and clear photos/videos showing the issue.

  3. Once we verify the defect via your photos, we will send you a prepaid return label.

  4. After we receive and inspect the return, we will issue a full refund including original shipping costs (no restocking fee).

Note: If we receive a returned "defective" item that does not match the photos you sent, we will deny the refund and flag the order for fraud.

6. Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned:

  • Undergarments, socks, and swimwear.

  • Accessories (jewelry, hats, belts) if the protective seal is broken.

  • Gift cards.

  • Items marked "Final Sale" or "Clearance."

7. Order Cancellations

You may cancel your order within 2 hours of placing it for a full refund. Once the order has been processed for shipping, it cannot be canceled and must be returned under this policy after delivery.

8. Return Abuse & Fraud Prevention

We are a small business, and return fraud hurts us deeply. By purchasing from us, you agree to the following:

  • All returns are monitored for abuse. Excessive returns, mismatched items, empty boxes, or counterfeit swaps will result in:

    • Immediate denial of your refund.

    • Permanent ban from future purchases.

    • Your information being reported to fraud prevention databases.

    • Potential civil and criminal legal action for fraud and mail theft.

We inspect every single return manually. If you send us an empty box or a different item, we will document it, reject your refund, and file a report with the United States Postal Inspection Service.

9. Chargeback & Dispute Policy

If you do not receive your refund within the stated timeline, or you have a question about your return, please contact us first at Crownedinchrist5@gmail.com before filing a dispute. We are happy to resolve any issue manually.

By completing a purchase on this website, you explicitly agree to this return policy. Disputing a charge while your return is in transit, or after you have violated any condition in this policy, constitutes a breach of our terms and may result in your account being sent to collections.